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• 202312222Glycs

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• 452

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• 564645654

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• 20231220G20GLYCS2

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• 20231220G20GLYCS1

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• 135135135

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• 42424224

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• 85386538638

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• 5343453453453

  为了更好的促进访客与客服的使用体验,以及提升客服与访客的会话处理.针对IM客服管理系统进行部分升级,这次开发的主要方向是AI智能客服助手和导入知识库(导入网站和PDF文档),界面重新设计, 关键词自动回复,转人工等,让客服结合AI功能.充沛的企业知识库的存储,让AI去接管会话,作为主要会话力量,在不需要转接人工的情况下,AI助手完美解决访客的提出的问题. FAQ:常见问题解答

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